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Cheqkr Cancellations & Refunds Policy

Effective date: 13 October 2026 · Version 1.1

This policy is part of the Cheqkr Customer Terms of Purnyug Technologies Private Limited (Cheqkr is its brand). It explains how cancellations and refunds work on the Cheqkr Platform.

1. Cancelling an order

1.1 Orders cannot be cancelled through the App once placed. Preparation can begin immediately, so the Platform does not offer customer-side cancellation.

1.2 If you need to cancel or change an order, contact the Business directly and immediately — its phone number is on its page in the App and on your order. Whether to cancel an order is the Business's decision.

1.3 The Business may itself cancel an order (for example, if an item is unavailable, you are outside its delivery area, or it cannot fulfil the order). If it does, and you paid online, a refund is initiated as described below.

2. Refunds for orders — decided by the Business

2.1 Refunds relating to an order — a cancelled or rejected order, missing or wrong items, quality issues, or any other order-related reason — are decided and initiated by the Business. Raise the issue with the Business; if it approves a refund, the Business initiates it and the Platform processes it.

2.2 The Business may issue a full refund or a partial refund, and may make more than one partial refund on an order, up to the maximum refundable amount (Section 4).

2.3 Cash orders (cash on delivery / cash at pickup): there is no online payment to reverse. Any refund or adjustment on a cash order is settled directly between you and the Business.

3. How online refunds are processed

3.1 Approved refunds of online payments are processed only to your original payment method (the card, UPI or account you paid with), through our payment partner. We cannot redirect a refund to a different account, wallet or method.

3.2 Once a refund is initiated, you can see its status on the order in the App (Order History / order tracking).

3.3 Timelines. After initiation, the time for the money to reflect in your account depends on our payment partner, the card network, and your bank or UPI app — typically 5–7 working days, sometimes longer for certain banks or methods. Payment processing and settlement are governed by the payment partner's terms, available on its website; Cheqkr's own working-day commitments (below) apply only to Cheqkr's support handling, not to bank settlement.

4. Maximum refundable amount — the payment-processing charge

4.1 When you pay online and a refund is made, a payment-processing charge of 3.5% of the amount you paid is non-refundable. For this reason, the maximum that can be refunded on an online payment is the amount you paid less 3.5% of that amount.

4.2 The payment-processing charge is made up of two components:

• the payment gateway's charges, as per the policies of our payment partner (currently Razorpay), inclusive of 18% GST; and
• the remainder, which is Cheqkr's platform fee for processing the online payment and refund, inclusive of 18% GST.

4.3 This cap applies to the total of all refunds on an order combined (one full refund, or multiple partial refunds). The App shows the processing-charge amount alongside any refund on your order.

5. Payment deducted but order not created — automatic refund (Cheqkr's responsibility)

5.1 Rarely, money may be deducted from your account but a valid order is not created on the Platform (for example, a network failure between payment and order confirmation). This situation is Cheqkr's responsibility, not the Business's.

5.2 The Platform detects such payments automatically and initiates a refund of the full captured amount to your original payment method without you needing to raise a request. You do not need to contact the Business for this.

5.3 Note that where your payment attempt was only authorised and never captured (money appears "deducted" but was blocked, not taken), the payment partner automatically reverses the authorisation; this typically releases within a few days depending on your bank.

5.4 If the refund does not reach you: if a deducted amount is neither converted into a confirmed order nor visible as a refund within 7 working days of the deduction, contact our support/Grievance Officer with the date, amount and payment method:

6. Refunds we cannot process through the Platform

In limited cases a refund cannot be executed online — for example, payments older than the payment partner's refund window, certain split or unusual payment states, or payment methods that do not support partial refunds. In such cases the Business will settle with you directly, and Cheqkr support can assist with payment records on request.

7. Where refunds appear and what you'll see

Refund information on your order shows: the refunded amount, its status (initiated / processed / failed), and the non-refundable payment-processing charge where applicable. If a refund fails on the payment partner's side, the Platform alerts the Business and our operations team, and the refund is retried or escalated; the order in the App will reflect this.

8. Abuse

Refund and cancellation mechanisms exist for genuine cases. Fraudulent claims, abuse of cash-on-delivery, or manipulation of refunds may result in account suspension and legal remedies.

Cheqkr is a brand of Purnyug Technologies Private Limited (CIN: U62013DL2025PTC446031), JG2/736 B, Vikaspuri, New Delhi. For order issues contact the Business; for the payment-deducted/no-order case and App issues, contact Cheqkr support above.