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Cheqkr Customer Terms of Use

Effective date: 13 October 2026 · Version 1.1

These Terms of Use ("Terms") are an electronic agreement between you and Purnyug Technologies Private Limited (CIN: U62013DL2025PTC446031), a company incorporated in India with its registered office at JG2/736 B, Vikaspuri, New Delhi ("Purnyug", "we", "us", "our"). Cheqkr is a brand of Purnyug Technologies Private Limited.

By creating an account on, accessing, or using the Cheqkr customer mobile application (the "App") or the related Cheqkr platform (together, the "Platform"), you accept these Terms and the policies they incorporate by reference, including our Privacy Notice, Cancellations & Refunds Policy, Payments Information, Business & Order Responsibility Notice and Grievance & Support Policy. If you do not agree, please do not use the Platform.

1. What Cheqkr is — and what it is not

1.1 Cheqkr is a technology platform. It enables independent merchants — restaurants, and over time other lawful businesses such as grocery and retail stores (each a "Business") — to present their offerings online and to be discovered by, connect with, and transact with customers like you.

1.2 When you place an order, make a payment choice, or otherwise transact through the Platform, your contract for the underlying goods or services is with the Business, not with Purnyug. Cheqkr provides the technology through which that contract is formed and, where you choose online payment, the facility through which payment is collected via our regulated payment partner.

1.3 Cheqkr does not prepare food, stock products, set menus or catalogues, fulfil orders, or provide delivery. Delivery, where offered, is arranged and carried out solely by the Business through its own delivery personnel. Cheqkr is not a delivery service and does not engage, supervise or control any delivery personnel.

1.4 Cheqkr acts as an intermediary within the meaning of the Information Technology Act, 2000 in respect of information made available by Businesses and customers on the Platform.

2. Eligibility and your account

2.1 You must be at least 18 years of age and capable of entering into a binding contract under Indian law to create an account and transact. If you are under 18, you may use the Platform only through and under the supervision of a parent or legal guardian who accepts these Terms.

2.2 Your account is created and secured using your mobile number, verified by one-time password (OTP). You are responsible for keeping your device and number secure and for all activity under your account. Tell us immediately at deepanshu@cheqkr.com if you suspect unauthorised use.

2.3 You agree to provide accurate information (such as your name, and email if you choose to give one) and to keep it updated. You must not impersonate another person or create an account for anyone other than yourself.

3. Ordering

3.1 Catalogue and prices belong to the Business. Menus, product listings, descriptions, images, availability, prices, taxes, delivery and other charges, minimum order values, and serviceable areas are set and controlled by each Business. Cheqkr displays this information as provided and computes your bill from it; Cheqkr does not independently verify it.

3.2 Final prices are computed by our servers from the Business's live catalogue at the time you place an order. If a price has changed since you loaded the menu, the order will not go through until you have seen and confirmed the updated total.

3.3 An order is placed when you confirm it in the App, and is subject to acceptance by the Business. The Business may accept or reject your order (for example, for unavailability or being outside its service area).

3.4 You cannot cancel an order through the App once it has been placed. If you need a change or cancellation, contact the Business directly and promptly; whether to cancel is the Business's decision. See the Cancellations & Refunds Policy.

3.5 Special or cooking instructions you add to an order are requests to the Business; the Business may accept or decline them.

3.6 Certain items or categories may be age-restricted or regulated under applicable law. You are responsible for ensuring you are legally permitted to purchase what you order, and the Business is responsible for lawful sale.

4. Payments

4.1 You may pay online through our payment partner, or in cash (cash on delivery, or cash at pickup for takeaway) where the Business offers it. Online payments are processed by a third-party, RBI-regulated payment aggregator; Cheqkr does not collect or store your card, UPI or bank credentials. The payment partner's own terms (available on its website) govern payment processing and settlement timelines. See Payments Information.

4.2 Where a payment is deducted but a valid order is not created on the Platform, our automatic refund mechanism initiates a refund of that payment without you needing to ask. See the Cancellations & Refunds Policy for how this works and what to do if a refund does not reach you.

4.3 Cheqkr currently does not charge you a platform fee for placing an order; your bill is composed of the Business's own prices, taxes and charges. The only Cheqkr fee today is the platform-fee component of the non-refundable payment-processing charge that applies when an online payment is refunded (see the Cancellations & Refunds Policy, Section 4). We may introduce other fees or charges in future; if we do, they will be clearly shown to you before you place an order.

5. Refunds and cancellations

5.1 Refund decisions for an order — including for rejected or cancelled orders, missing or incorrect items, or quality issues — are made by the Business. Where the Business approves a refund of an online payment, it is processed to your original payment method through the Platform. Full details, including the non-refundable payment-processing charge (the payment gateway's charges plus Cheqkr's platform fee, each inclusive of GST) and timelines, are in the Cancellations & Refunds Policy, which forms part of these Terms.

6. Responsibility for orders; support

6.1 The Business is solely responsible for its offerings and the performance of your order, including (where applicable): the food or products supplied; descriptions and pricing; availability; preparation, packaging and hygiene; order acceptance or rejection; fulfilment; delivery and delivery personnel; delays; missing, wrong or defective items; quality complaints; and its decisions on cancellations and refunds. Queries and complaints about an order, a reservation, or a delivery should be raised with the Business, whose details are shown on its page in the App.

6.2 Purnyug is responsible for Platform-level matters: the functioning of the App and your account; privacy and data concerns; online-payment orchestration failures on the Platform (including the payment-deducted-but-no-order situation and its automatic refund); and escalations where such an automatic refund fails or is not received in the stated time. See the Grievance & Support Policy.

6.3 The allocation of responsibility is explained in more detail in the Business & Order Responsibility Notice, which forms part of these Terms.

7. Acceptable use

You agree not to: (a) use the Platform for any unlawful purpose or in breach of these Terms; (b) place orders with no intention of honouring them, or abuse cash-on-delivery; (c) harass, abuse or harm Businesses, delivery personnel, or any person; (d) interfere with, probe, scrape, reverse engineer, or disrupt the Platform or its security or payment mechanisms; (e) misuse offers, deals, referral codes or promotions, including through fake or multiple accounts; (f) submit information that is false, defamatory, obscene, infringing, or that you have no right to submit; or (g) attempt to access another person's account or data. We may suspend or terminate accounts involved in such conduct.

8. Optional programmes

Some Platform features carry their own terms that apply when you first choose to use them. The Cheqkr Referral & Earnings Programme is governed by the Referral Terms and Referral Conditions published at cheqkr.com, which you accept separately when you enrol. Payout of referral earnings is subject to those terms, including identity, bank and tax (PAN/TDS) requirements.

9. Content and intellectual property

9.1 The Platform, the Cheqkr brand, and all software, design and content we create are owned by or licensed to Purnyug. Business content (menus, images, names, licence numbers such as FSSAI and GSTIN) belongs to the respective Business, which is responsible for its accuracy and lawfulness.

9.2 We grant you a limited, personal, non-transferable, revocable licence to use the App for your own ordering and related use. All other rights are reserved.

10. Privacy

Our collection and use of your personal data — including what we share with Businesses so they can fulfil your orders, and with their delivery personnel so they can deliver them — is described in the Privacy Notice. It also explains your choices and how to request deletion of your account and data.

11. Availability, changes and termination

11.1 We aim to keep the Platform available but do not promise uninterrupted or error-free operation. Features may change, be added or be withdrawn. Businesses may join or leave the Platform, go offline, or change their offerings at any time.

11.2 You may stop using the App at any time and may request account deletion as described in the Privacy Notice. We may suspend or terminate your account for breach of these Terms, suspected fraud or abuse, or where required by law, and will act proportionately.

12. Disclaimers and limitation of liability

12.1 To the fullest extent permitted by law, the Platform is provided "as is" and "as available". Purnyug does not warrant the quality, safety, legality or fitness of any goods or services supplied by a Business, and makes no promises on a Business's behalf.

12.2 Nothing in these Terms limits liability that cannot be limited under applicable law, or excludes statutory rights you have as a consumer. Subject to that, Purnyug's aggregate liability to you arising out of or in connection with the Platform in any 12-month period shall not exceed the greater of (a) the amounts of Cheqkr-attributable payment failures of yours that remain unrefunded contrary to these Terms in that period, and (b) INR 1,000. Purnyug is not liable for indirect or consequential losses, or for acts or omissions of a Business or its delivery personnel.

12.3 You agree to indemnify Purnyug against claims arising from your breach of these Terms or misuse of the Platform, to the extent permitted by law.

13. Grievances

If you have a complaint about the App, your account, your data, or a Platform-side payment issue, contact our Grievance Officer:

We acknowledge complaints within 48 hours and aim to resolve them within 30 days. Support tickets are handled on our working days — Monday to Saturday, excluding public holidays and other government-announced holidays. For order, food, delivery and reservation issues, please contact the Business first (see Section 6). Full process: Grievance & Support Policy.

14. General

14.1 Governing law and jurisdiction. These Terms are governed by the laws of India. Subject to applicable consumer-protection law, the courts at New Delhi have exclusive jurisdiction.

14.2 Changes to these Terms. We may update these Terms from time to time. Material changes will be notified in the App or by other reasonable means, with the updated effective date shown above. Continued use after the effective date constitutes acceptance.

14.3 Communications. You consent to receiving transactional and service communications relating to your account and orders (for example, order status and refund updates shown in the App). We will not send you promotional communications without a separate opt-in.

14.4 If any provision of these Terms is held invalid, the remainder continues in effect. Our not enforcing a provision is not a waiver. You may not assign these Terms; we may assign them within our group or on a business transfer, with notice.

Cheqkr is a brand of Purnyug Technologies Private Limited (CIN: U62013DL2025PTC446031), JG2/736 B, Vikaspuri, New Delhi.