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Cheqkr Privacy Notice (Customer App)
Effective date: 9 October 2026 · Version 1.0
This Privacy Notice explains how Purnyug Technologies Private Limited (CIN: U62013DL2025PTC446031, registered office: JG2/736 B, Vikaspuri, New Delhi) — the company behind the Cheqkr brand ("we", "us") — collects, uses, shares and protects your personal data when you use the Cheqkr customer mobile app. It is published in accordance with the Information Technology Act, 2000 and rules thereunder and the Digital Personal Data Protection Act, 2023 ("DPDP Act").
In short: we collect only what the service needs — your phone number, name, optional email, your delivery addresses and a one-time device location to show nearby Businesses, and your orders and payments. We share order details with the Business you order from (and its delivery personnel, for delivery). Payments are handled by our payment partner; we never see your card or UPI credentials. We run no advertising, no third-party analytics and no marketing messages. You can ask for your account and data to be deleted from the app.
1. What we collect, and why
| Data | When collected | Why (purpose) |
|---|---|---|
| Mobile number (verified by OTP) | Sign-up / sign-in | Your account identity; sign-in security; passed with your orders so the Business and its delivery personnel can contact you about them |
| Name | Profile completion (required) | Identifying your orders to the Business; billing |
| Profile completion (optional) | Account record; contacting you about your account if needed | |
| Device location (GPS, one-time reading) | When you grant location permission and when you refresh your location | Showing Businesses near you and checking delivery serviceability. We take foreground, one-shot readings only — no continuous tracking, no background location — and we do not maintain a history of your movements |
| Saved addresses (label, address lines, pincode, landmark, map pin coordinates) | When you add or edit them | Delivery of your orders; location anchors for discovery |
| Orders (items, quantities, instructions, amounts, order status) | When you order | Fulfilling your order; your order history; billing; refunds |
| Payment references (payment method type, payment/refund identifiers and statuses from our payment partner) | When you pay online or receive a refund | Confirming payment, preventing fraud and duplicate charges, processing refunds. We do not collect or store card numbers, UPI PINs or banking credentials — those go directly to our payment partner |
| Referral programme data, and for payouts: account holder name, bank account number, IFSC, branch city/state, and PAN where tax rules require it | Only if you join the Referral & Earnings programme / request a payout | Operating the programme and paying you, including tax (TDS) compliance. Governed also by the Referral Terms you accept on enrolment |
| Device integrity signals (Google Play Integrity attestation) | Automatically in the production app | Protecting the Platform against abuse, bots and tampered clients (security) |
| Technical logs | Automatically | Diagnosing faults, securing the Platform, payment reconciliation. Our app masks phone numbers and never logs OTPs, tokens or payment credentials |
Stored only on your device (never sent to us): your cart, onboarding status, theme and veg-mode preference.
We do not collect: contacts, SMS, photos, microphone or camera data; advertising identifiers; precise location histories. The app contains no advertising SDK, no third-party analytics SDK and no social-media trackers.
2. Legal basis
We process your personal data on the basis of your consent, given when you create your account and accept the Customer Terms and this Notice, and as necessary to provide the service you request (your orders, payments and refunds). Security, fraud-prevention and legal-compliance processing is carried out as permitted under applicable law. You may withdraw consent by deleting your account (Section 7); some records must still be retained as described there.
3. Who we share your data with
- The Business you order from. Your name, phone number, delivery address (for delivery orders), order items, instructions and payment status — so it can prepare, fulfil and account for your order. Businesses also see aggregate information about their own customers' ordering with them (for example, your order count and totals with that Business) to serve their customers better. Businesses are independent entities responsible for their own use of this information.
- The Business's delivery personnel. For an active delivery: your name, phone number and delivery address. In return, during an active delivery the app shows you the assigned delivery person's name and live location — this is shared with you at the direction and with the consent of the Business that engages them.
- Our payment partner (an RBI-regulated payment aggregator), to process online payments and refunds. Its privacy policy and terms are available on its website.
- Our infrastructure providers — Google Firebase / Google Cloud (authentication, database, hosting; servers in the Mumbai region) and Google Maps (map display in the app).
- Authorities and legal process, where required by law, and professional advisers under confidentiality.
- Group or successor entities in case of restructuring or business transfer, with notice to you.
We do not sell your personal data, and we do not share it with anyone for third-party advertising.
4. Marketing
We currently send no promotional communications — no marketing SMS, email, WhatsApp or push notifications. Communications you see are transactional (order and refund status shown in the app). If we introduce promotional messages in future, they will require your separate opt-in and carry an opt-out.
5. Location permission
The app asks for location permission to show Businesses near you; this is requested when you start using the app. We use foreground, one-time position readings only. You can manage the permission in your device settings; without it, nearby discovery cannot work. We never request background location.
6. Data retention
- Account data (profile, addresses): kept while your account is active, then handled per Section 7.
- Orders, payments and refunds: retained as transaction records for as long as required for accounting, tax and legal compliance, dispute resolution and fraud prevention — including after account deletion, in which case they are retained only as required and no longer linked to an active account.
- Referral payout records (including PAN): retained as required by tax law.
- Technical logs: kept for limited periods for security and diagnostics.
7. Deleting your account and data
You can request deletion from the FAQ section of the app ("Delete Account and Data"), or by writing to our Grievance Officer (Section 10). When you do:
- your account is deactivated within 5–7 working days, and
- your account and personal data are deleted within 30 working days,
except data we must retain under law (such as tax, accounting and payment/refund records, and records needed for pending disputes or fraud prevention), which is kept only as long as the law requires and then deleted. "Working days" are Monday to Saturday, excluding public holidays and other government-announced holidays. Deletion is permanent; your order history, saved addresses and referral profile cannot be recovered. See also: Delete Your Account & Data.
8. Your rights
Under the DPDP Act you have the right to: access a summary of your personal data and processing; correct and update your data (your name, email and addresses are editable in the app); erase your data (Section 7); grievance redressal (Section 10); and nominate a person to exercise your rights in case of death or incapacity. To exercise any right, use the app controls or contact the Grievance Officer. If you are not satisfied with our response, you may complain to the Data Protection Board of India.
9. Security
We use reasonable security practices appropriate to the data we handle: encryption in transit (TLS) and at rest on our cloud infrastructure, access controls and server-side rules restricting your data to your own account, verified-device attestation, masked logging, and payment flows designed so that card/UPI credentials never touch our systems. No system is perfectly secure; if we learn of a breach affecting you, we will notify you and the authorities as required by law.
10. Grievance Officer / Data queries
Purnyug Technologies Private Limited
JG2/736 B, Vikaspuri, New Delhi
Phone: 7303242444 · Email: deepanshu@cheqkr.com
Complaints are acknowledged within 48 hours and addressed within 30 days, on working days (Monday–Saturday, excluding public and government-announced holidays).
11. Children
The Platform is intended for users aged 18 and above (minors only under parental/guardian supervision, per the Customer Terms). We do not knowingly process children's data; if you believe a child has created an account, contact the Grievance Officer and we will delete it.
12. Changes to this Notice
We may update this Notice as the Platform evolves. Material changes will be notified in the app, with the new effective date shown above.
Cheqkr is a brand of Purnyug Technologies Private Limited (CIN: U62013DL2025PTC446031), JG2/736 B, Vikaspuri, New Delhi.