Business & Order Responsibility Notice

Effective date: 9 October 2026 · Version 1.0

Part of the Cheqkr Customer Terms of Purnyug Technologies Private Limited (Cheqkr is its brand). This notice explains, plainly, who is responsible for what when you use Cheqkr — so you always know who to turn to.

1. The relationship

Cheqkr is a technology platform that brings Businesses (today, primarily restaurants; over time other lawful businesses such as grocery and retail) online and connects them with customers. When you order, your contract is with the Business. Cheqkr provides the app, the discovery, the ordering rails and the online-payment facility — it is not the seller, the kitchen, the shop, or the delivery company.

2. What the Business is responsible for

For its own listings and your orders with it, the Business is solely responsible for:

the food, products or services supplied — quality, safety, hygiene and legal compliance (including applicable FSSAI and other licences, which the Business supplies and displays on its page);
its menu/catalogue — descriptions, images, veg/non-veg marking, availability;
pricing it controls — item prices, its taxes and charges, delivery charge, discounts, deals and minimum order values;
accepting or rejecting your order, and preparation and packaging;
fulfilment, including delivery performed by the Business's own delivery personnel — their conduct, delivery timing and delays;
missing, wrong or defective items and order quality complaints;
cancellations relating to the order or the Business;
deciding and initiating refunds for order-related reasons (full or partial), per the Cancellations & Refunds Policy; and
its own compliance with consumer, food-safety, tax and other applicable laws, and its handling of customer information it receives to fulfil your orders.

For any issue with an order, a reservation, or a delivery, contact the Business. Its contact details are on its page in the App.

3. What Cheqkr (Purnyug) is responsible for

The App and Platform working as described — your account, sign-in, discovery, ordering flows and order tracking;
privacy and data protection on the Platform, per the Privacy Notice;
online-payment orchestration — correct server-side bill computation from the Business's catalogue, payment verification, and routing of Business-initiated refunds to your original payment method;
the payment-deducted-but-no-order failure case, including the automatic refund mechanism and support escalation if that refund fails or is late (Cancellations & Refunds Policy, Section 5); and
grievance redressal for Platform-side matters (Grievance & Support Policy).

4. What Cheqkr does not do

To avoid any doubt, Cheqkr does not: prepare or inspect food or products; set or verify the Business's menu, prices or licence information; employ, engage or supervise delivery personnel; guarantee order acceptance, delivery times or availability; decide whether an order deserves a refund; or act as the customer-support desk for order, food, delivery or reservation issues. Information shown about a Business (including FSSAI licence and GSTIN numbers, addresses and contact details) is provided by that Business.

5. Delivery personnel and live tracking

Where the App shows you a delivery person's name and live location during an active delivery, that information is shared with you at the direction and with the consent of the Business that engages them, solely so you can track your order. The Business remains responsible for its delivery personnel.

6. Quick reference — who to contact

Issue	Contact
Food/product quality, missing or wrong items, packaging	The Business
Order delayed, not accepted, or cancelled by the Business	The Business
Delivery issues or delivery-person conduct	The Business
Changing or cancelling an order you placed	The Business (orders can't be cancelled in-app)
Whether you'll get a refund for an order issue	The Business decides; the Platform processes
App not working, account or sign-in problems	Cheqkr support
Privacy or data questions, account deletion	Cheqkr (Grievance Officer)
Money deducted but no order created; automatic refund not received in time	Cheqkr support

Cheqkr contact: Deepanshu Sharma · 7303242444 · deepanshu@cheqkr.com (working days: Monday–Saturday, excluding public and government-announced holidays).

Cheqkr is a brand of Purnyug Technologies Private Limited (CIN: U62013DL2025PTC446031), JG2/736 B, Vikaspuri, New Delhi.