Cheqkr Grievance & Support Policy

Effective date: 9 October 2026 · Version 1.0

Part of the Cheqkr Customer Terms of Purnyug Technologies Private Limited (Cheqkr is its brand). Published in accordance with the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, the Consumer Protection (E-Commerce) Rules, 2020 and the Digital Personal Data Protection Act, 2023.

1. First: who handles what

Cheqkr is a technology platform; your order contract is with the Business.

• Order, food/product, delivery and reservation issues → the Business. Contact details are on the Business's page in the App and on your order. This includes complaints about quality, missing or wrong items, delays, delivery personnel, order cancellations and order-related refunds (which the Business decides). See the Business & Order Responsibility Notice.
• Platform issues → Cheqkr. The App or your account not working; privacy/data concerns and deletion requests; online-payment problems on the Platform — in particular, money deducted but no order created, and an automatic refund that failed or hasn't arrived within the stated time (Cancellations & Refunds Policy, Section 5).

2. Grievance Officer

The Grievance Officer also serves as the contact for personal-data grievances under the DPDP Act, 2023. General support: cheqkr@purnyug.com.

3. How to raise a Platform complaint

Email or call with: your registered mobile number, the order ID or payment date/amount (for payment issues), and a description of the problem. For account/data requests (access, correction, deletion), write from or mention your registered details so we can verify it's you.

4. Timelines

• Acknowledgement: within 48 hours of receiving your complaint.
• Resolution: within 30 days (we aim for much sooner, particularly for payment issues).
• Working days: support tickets are worked Monday to Saturday, excluding public holidays and other government-announced holidays. (Bank/refund settlement timelines are the payment partner's and your bank's — see the Payments Information.)

5. Account deletion requests

Use "Delete Account and Data" in the App's FAQ section, or write to the Grievance Officer. Deactivation within 5–7 working days; deletion within 30 working days; legally required records retained as described in the Privacy Notice, Section 7. See also: Delete Your Account & Data.

6. If you're not satisfied

If your data-related grievance is not resolved to your satisfaction, you may approach the Data Protection Board of India under the DPDP Act, 2023. For consumer disputes, you retain all rights under the Consumer Protection Act, 2019, including before the consumer commissions. Nothing in this policy limits your statutory rights.

Cheqkr is a brand of Purnyug Technologies Private Limited (CIN: U62013DL2025PTC446031), JG2/736 B, Vikaspuri, New Delhi.